Author: Mark Whitfield

Welcome to my site! After graduating in Computing in 1990, I accepted a position as a programmer at a Runcorn based software house specialising in electronic banking software, namely sp/ARCHITECT-BANK on Tandem Computers (now HPE NonStop). This was before the internet became more prevalent and so the notion of enabling desktop access to company accounts for inter-account transfers and book keeping was still quite a cutting edge idea (and smartphones only ever hinted at in Space 1999). The company was called The Software Partnership (which was taken over by Deluxe Data in 1994). I spent 5 years in Runcorn developing code for SP/ARCHITECT for various banks like TSB, Bank of Scotland, Rabobank and Girofon (Denmark) to name but a few. I then moved onto a software house in Salford Quays for further bank facing projects. After a further 23 years in the IT industry and now a Senior IT Project Manager (both Agile and Waterfall delivery), I thought I would echo out my Career Profile in this corner of the internet for quick and easy access.

Mark Whitfield IT, Technical & Project Management Training Overview

Mark Whitfield, a Manchester-based Senior IT Project Manager, has completed extensive professional training throughout his career, focusing on project management methodologies, delivery software, and technical tools.

Core Project Management Methodologies :

  • PRINCE2 Practitioner: Certified as a registered PRINCE2 Practitioner in May 2011 via the ILX Group (Gold e-Learning).
  • Agile SCRUM Training: Attended in-house training with RADTAC in May 2011.
  • Advanced Engagement Management (Level 2): Completed at Capgemini in November 2017.
  • Project Management Fundamentals: Completed “Fundamentals of Successful Project Management” in February 2000 through Skillpath in Manchester.
  • Managing Multiple Projects: Attended “Managing Multiple Projects, Objectives and Deadlines” in October 1999/1998 via Skillpath.

Software & Cloud Platforms :

  • AZ-900 Microsoft Azure Fundamentals: Certified in February 2022.
  • Microsoft Project: Completed the Microsoft Project ’98 Certification Series in May 2000 through the IIL UK Education Centre in Reading.
  • Microsoft Excel Expert Skills: Upgraded skills via a 2017 Expert course and a July 2024 Udemy refresher.

Technical & Programming Courses :

  • Tandem / HP NonStop: Completed Tandem Guardian Principles (1993), Tandem Performance Analysis (1995), and Tandem TAL Programming (1995).
  • C / C++ Programming: Attended “C++ for Non-C Programmers” with Comtec Computer Training in March 1997.
  • Database Querying: Completed “Querying Microsoft SQL 2000 with Transact SQL” via QA Training in March 2009.
  • Web Applications: Attended “Developing MS ASP Web Applications using MS Visual Studio .NET” in January 2007.

Marketing & Communication Training :

  • Writing for the Web: Completed in May 2009 with gbdirect (iTrain Education in London).
  • Brochure & Document Design: Attended a SkillPath Seminar on designing marketing brochures and reports in April 2006.

RAID log for tracking Risks, Assumptions, Issues and Dependencies

A RAID log is a central project management tool used to track Risks, Assumptions, Issues, and Dependencies to ensure project success and stakeholder alignment. It is essential for complex projects, updated regularly to manage, monitor, and mitigate factors that could affect deliverables, typically maintained as a living spreadsheet or document.

Key Components of a RAID Log

  • Risks: Potential future problems identified and mitigated before they occur (e.g., “supplier may delay shipment”).
  • Actions: Specific tasks, action items, or decisions that need to be addressed, often used in agile projects.
  • Issues: Known, current problems that have already occurred and require immediate resolution.
  • Dependencies: Internal or external relationships that, if not managed, can cause delays, such as waiting on another team.

Benefits of Using a RAID Log

  • Proactive Planning: Allows teams to identify and prepare for potential issues early.
  • Centralized Information: Provides a single, updated document for tracking, improving communication with stakeholders.
  • Improved Decision-Making: Helps in making informed decisions by logging the impact of changes.
  • Audit Trail: Acts as a record for project meetings, reviews, and post-mortem analysis.

How to Implement a RAID Log

  • Start Early: Create the log during the project planning or initiation phase.
  • Update Frequently: Review and update the log consistently, at least after every team meeting or weekly.
  • Assign Owners: Ensure every risk and issue has a specific person responsible for it.
  • Use a Template: Use an Excel or project management software tool, tracking columns like description, owner, impact, and status.

While some teams use it primarily for risks and issues, the “A” and “D” can stand for Actions and Decisions, respectively, depending on the team’s needs.

10 Principles of Scaled Agile Framework (SAFe)

10 Principles of Scaled Agile Framework (SAFe)

Agile: It’s Not a Race

Agile: It’s Not a Race

Mark Whitfield is a Senior IT Project Manager based in Manchester

Mark Whitfield is a highly experienced Senior IT Project Manager based in Manchester, UK, with over 31 years of experience in the IT industry specializing in both Agile and Waterfall methodologies. He holds SC clearance (valid until 2031) and has a strong technical background in banking and digital project delivery, including experience as a developer in software development lifecycles (SDLC).

Mark Whitfield is a highly experienced Senior IT Project Manager based in Manchester
Mark Whitfield is a highly experienced Senior IT Project Manager based in Manchester

Professional Biography

After graduating in Computing in 1990, Mark began his career as a programmer specializing in Electronic Banking software on Tandem Mainframe Computers (HPE NonStop). He spent five years coding in COBOL85 and NonStop SQL for banking clients before transitioning into project management.

Mark has operated as a Senior IT Project Manager for over two decades, delivering complex projects for major blue-chip clients, including Jaguar Landrover, Heathrow, Royal Mail Group, and various financial institutions. He currently provides project management templates based on his extensive experience via his website, PROject Templates.

Example POaP Plan On a Page templates by Mark Whitfield

Key Skills & Expertise

  • Methodologies: Agile SCRUM, Waterfall, PRINCE2 Practitioner.
  • Technologies: HP NonStop (BASE24, TAL, C, C++, SQL), Java, .NET, Mobile (iOS, Android, Windows).
  • Areas: ATM software delivery, Gambling/Casinos, Public Sector/LRG, Payment Systems, Digital Transformation.
  • Clearance: SC Cleared until 2031.
Capgemini Engagement Manager, 2016 thru 2025
Capgemini Engagement Manager, 2016 thru 2025

Professional Career & Projects

Capgemini UK (Jan 2016 – Present)

  • Role: Client-facing SC Cleared Engagement Manager.
  • Projects: Delivered Waterfall and Agile digital projects for automotive, local regional government (LRG), postal services, and aerospace & defence sectors.
C&CA UK’s Communications & Engagement Award Winner 2022

Betfred (Late 2014 – Jan 2016)

  • Role: Senior IT Project Manager.
  • Projects: Managed mobile and online gambling/casino projects, including payment gateways, sportsbook, and virtual gaming using Agile SCRUM.

Wincor Nixdorf (Sept 2013 – Late 2014)

  • Role: Agile IT PM, Professional Services – Banking Division.
  • Projects: Managed ATM software delivery (Wincor Nixdorf work stream >£5M) for Lloyds Banking Group/Halifax.

Insider Technologies Limited (Aug 1995 – Sept 2013)

  • Role: Project Manager – Strategic Technical Initiatives.
  • Projects: Technical pre-sales, product management, and installation for HPE NonStop banking products (Reflex 80:20, RTLX).
HP NonStop TAL Programming Course
1995, HP NonStop TAL Programming Course

The Software Partnership / Deluxe Data (1990 – 1995)

  • Role: Programmer.
  • Projects: Developed code for sp/ARCHITECT-BANK on Tandem Computers for banks like TSB, Bank of Scotland, and Rabobank.

Professional Training & Certification

Registered PRINCE2 Practitioner (May 2011, ILX)
Registered PRINCE2 Practitioner (May 2011, ILX)
1990, BTEC HND in Computer Studies from Bolton Institute of Higher Education, BIHE
1990, BTEC HND in Computer Studies from Bolton Institute of Higher Education, BIHE

PowerPoint Plan On a Page (POaP) templates

Mark Whitfield provides a variety of Plan On a Page (POaP) templates designed to simplify complex project schedules into a single, high-level visual. These templates are typically available through his official website as part of a larger project management toolkit that includes over 200 editable documents.

PowerPoint Plan On a Page (POaP) templates
PowerPoint Plan On a Page (POaP) templates

Mark Whitfield’s POaP Template Formats

Whitfield’s templates are available across multiple platforms to suit different project needs:

PowerPoint POaP Templates

Includes over 35+ slide examples showing different ways to visualise a Software Development Life Cycle (SDLC) plan. These are ideal for client presentations where high-level detail is needed.

Excel POaP & Tracker Templates

Features Gantt views, resource costing grids, and Agile Sprint views. Some Excel versions allow you to align the POaP with resource availability and overall phase costs, useful for project bids.

MS Project (MPP) Templates

Detailed PRINCE2 and Waterfall templates that can be condensed into a “timeline” view to serve as a POaP. These are annotated for tasks like Agile Scrum ceremonies or specific PRINCE2 7th Edition stages.

Key Features of the POaP Templates

  • Adaptability: Templates are designed to be tailored for Waterfall (PRINCE2) or Agile (Scrum/Sprints) methodologies.
  • Integrated Tracking: Often bundled with RAID logs (Risk, Action, Issue, Dependency) and RACI trackers to provide a complete overview beyond just the schedule.
  • Visual Dashboards: Many versions include self-populating charts and summary dashboards for at-a-glance status reporting.
  • Availability: Templates can be purchased individually or as a bulk pack on Mark Whitfield’s Website or through platforms like Etsy and Eloquens.

PowerPoint Plan On a Page (POaP) templates

Service Delivery Lead, SDL / Manager, SDM Role

Service Delivery Lead, SDL / Manager, SDM Role
Service Delivery Lead, SDL / Manager, SDM Role

A Service Delivery Manager (SDM) acts as the primary liaison between an organization and its clients, ensuring services are delivered efficiently, meeting contractual obligations (SLAs), and maintaining high client satisfaction. They oversee daily operations, manage client relationships, and drive continuous service improvements.

Key Responsibilities and Duties:

  • Client Relationship Management: Acting as the central point of contact for service-related issues, leading service review meetings, and ensuring client satisfaction.
  • SLA & Performance Monitoring: Monitoring key performance indicators (KPIs) and Service Level Agreements (SLAs) to ensure compliance with contractual obligations.
  • Operational Excellence: Implementing best practices, identifying areas for improvement, and managing continuous service improvement plans.
  • Incident Management: Managing escalated service issues, leading root cause analysis (RCA), and ensuring swift resolution to restore service.
  • Team Leadership: Providing guidance, mentoring, and support to technical or support teams to meet performance goals.
  • Financial Management: Overseeing budgets, managing service credits, and identifying opportunities for cost savings or added value.

Required Skills and Qualifications:

  • Experience: Proven track record in service delivery, customer success, or project management.
  • Framework Knowledge: Strong understanding of ITIL frameworks is often required.
  • Communication: Excellent verbal and written communication skills for building rapport with clients and stakeholders.
  • Analytical Thinking: Ability to analyze service performance data and make data-driven decisions.
  • Leadership: Strong leadership skills to drive improvements and resolve conflict.

Common Industries:

  • Information Technology (IT) & Managed Service Providers (MSPs)
  • Logistics & Transportation
  • Consulting & Support Services

Understanding Agile Scrum, A Framework for Delivering Value, Iteratively

Understanding Agile Scrum, A Framework for Delivering Value, Iteratively