Category: Career

Augmented into MuleSoft as a Delivery Manager 2018 – 2019

During his tenure as a client-facing Engagement Manager for Capgemini UK, Senior IT Project Manager Mark Whitfield was augmented directly into MuleSoft (a Salesforce company) as a Delivery Manager from October 2018 to June 2019.

Mark Whitfield Augmented into MuleSoft as a Delivery Manager 2018 - 2019
Mark Whitfield | Augmented into MuleSoft as a Delivery Manager 2018 – 2019

Operating out of MuleSoft’s London headquarters in the Salesforce Tower, his role mirrored that of a Programme Manager. He aligned client project plans with MuleSoft’s structured delivery frameworks to establish self-sufficient integration capabilities.

MuleSoft's London office is located within the Salesforce Tower (formerly known as Heron Tower) at 110 Bishopsgate.
MuleSoft’s London office is located within the Salesforce Tower at 110 Bishopsgate

The focus areas of his augmentation, the Outcome Based Delivery (OBD) / Centre for Enablement (C4E) framework, and the enterprise clients he managed are detailed below.

📋 Overview of MuleSoft Delivery Manager Augmentation

  • Role Alignment: Linked directly with client-side Project/Programme Managers to align execution timelines with MuleSoft’s implementation standards.
  • Resource Tracking: Monitored MuleSoft partner and consultant efforts, project costs, and timelines against statements of work (SOW).
  • Risk Management: Owned and tracked client-side OBD risks, assumptions, issues, and dependencies via specialized OBD RAIDs logs.
  • Agile Integration: Facilitated the prioritization and assignment of integration tasks into Agile Sprints or structured Waterfall milestones.

🏛️ C4E & OBD Focus Areas

MuleSoft’s Outcome Based Delivery (OBD) framework is built across three primary streams—Business Outcomes, Technology Delivery, and Organisational Enablement—specifically engineered to build a functional client-side Centre for Enablement (C4E).

Whitfield’s delivery focus focused heavily on Organisational Enablement:

  1. Operating Model Setup: Establishing the foundational C4E operating model and internal technical support structures.
  2. Asset Architecture: Guiding teams to build, govern, and publish reusable foundational assets and APIs on the Anypoint Platform.
  3. Capability Assessment: Assessing the client’s existing software integration maturities to benchmark project targets.
  4. Staffing & Training: Creating comprehensive training, onboarding, and experiential learning pathways to upskill client IT and business personnel.
  5. C4E Evangelisation: Promoting self-serve materials and governance guidance across the broader enterprise to eliminate reliance on external MuleSoft SMEs.

🏢 MuleSoft Ecosystem & Enterprise Clients Managed

As part of his broader Capgemini UK Consultancy footprint and his direct MuleSoft delivery assignment, Whitfield spearheaded cross-functional integration deployments for multiple blue-chip, public sector, and utility accounts across the UK:

  • MuleSoft Accounts: Managed complex software delivery accounts spanning the UK Utility, Accounting, and Recruitment industries during his direct augmentation.
  • Automotive Integration: Directed the Jaguar Land Rover (JLR) iFAB Middleware Project, coordinating multi-vendor supply chain data pipelines.
  • Aviation & Logistics: Managed enterprise architecture environments for major infrastructure clients including Heathrow Airport, Royal Mail Group (RMG), and NATS (National Air Traffic Services).
  • Public Sector & Utilities: Guided digital transformation frameworks for UK Government Agencies, UK Export Finance (UKEF), and water utilities like Welsh Water.
  • Financial Services: Handled integration and core enterprise ecosystems for banking giants such as Barclays, Rabobank, and Lloyds Banking Group (LBG).

Project Plan vs Project Management Plan

Project Plan vs Project Management Plan
Project Plan versus Project Management Plan

Capgemini Advanced EM Course – November 2017 Class

Course:     Advanced Engagement Management – EM Certification Level 2
(Capgemini – UK)

Capgemini Advanced Engagement Manager Level 2 Exam
Capgemini Advanced
Engagement Manager Level 2 Exam
Mark Whitfield Capgemini Advanced EM Course November 2017 Class
Mark Whitfield | Capgemini Advanced EM Course – November 2017 Class

Key responsibilities for the Engagement Manager (EM) include:

• Deliver against the contract.
• Overall responsibility for project success, achieving project targets e.g. margin (as defined in the Internal View) and delivering to agreed timescales.
• Management of the project through its complete lifecycle and multiple aspects, as described in the UPM phases and streams.
• Author and owner of the Project Governance Plan (PGP) and responsible for compliance to its contents.
• Clear and concise status and project reporting, both internal and external, as defined in the PGP.
• Management of the monthly financial reporting process.
• Work together with the Offshore Project Manager in order to realize the common project targets.
• Management and motivation of the project team, including setting of objectives for direct reports and timely completion of their assignment reviews.
• Communications to stakeholders and teams about all relevant aspects of the project, in line with contract, project baseline, project status and client feedback.
• Ensure compliance with UPM (Group or regional version) and any local quality management system.
• Ensure the group mandated tools are utilised.
• Meet or exceed client expectations (using client satisfaction process).
• Identify and follow-up on opportunities for additional business.
• Achieve the Capgemini EM certification level appropriate to level of experience.


The EM should deliver the project against contracts, meet (or exceed) client expectations, achieve project targets, identify and work on opportunities for additional business, and should ensure that these fundamentals are followed on the project.

Usually the EM will report to the Delivery Manager or a Programme Manager if the project is part of a larger programme.

Campus – Serge Kampf Les Fontaines, Chantilly, France – Advanced EM Course – November 2017 Class – 2nd from left
Campus – Serge Kampf Les Fontaines, Chantilly, France – Advanced EM Course – November 2017 Class – 2nd from left
Campus Serge Kampf Les Fontaines, in Gouvieux-Chantilly near Paris
Campus Serge Kampf Les Fontaines, in Gouvieux-Chantilly near Paris
C&CA UK's Communications & Engagement Award Winner 2022 - Cloud & Custom Applications - Capgemini UK
C&CA UK’s Communications & Engagement Award Winner 2022 –
Cloud & Custom Applications – Capgemini UK
Serge Kampf Les Fontaines, Chantilly, France – Advanced EM Course
Serge Kampf Les Fontaines, Chantilly, France – Advanced EM Course

Academic background and Formal training

Mark Whitfield, a senior, SC-cleared IT Project Manager based in Manchester, UK, holds a robust foundational education in computer studies combined with extensive professional methodologies and technical certifications.

Spanning over three decades, his academic background and formal training bridge deep technical software engineering with enterprise-level project delivery.

The comprehensive breakdown of his higher education and professional training is structured below:

🎓 Higher Education & Academic Foundations

Mark Whitfield established his technical roots between 1988 and 1990 at the Bolton Institute of Higher Education (BIHE) (now the University of Bolton). He achieved a Distinction and was ranked first in his cohort for the BTEC Higher National Diploma (HND) in Computer Studies, completing modules in system analysis, programming methodology, data processing, and business information systems.

💼 Professional Delivery & Methodology Training

As an enterprise delivery lead, Whitfield is certified in key frameworks to manage hybrid cloud migrations and digital transformations.

  • PRINCE2 Practitioner: Certified for structured project governance, stage-gate management, and risk frameworks.
  • Agile SCRUM: Trained in managing Scrum ceremonies, sprints, and velocity tracking.
  • ITIL Framework: Certified in IT Service Management (ITSM) for aligning IT with business needs.
  • Capgemini Engagement Management: Completed the advanced program at the Capgemini Campus (Chantilly, France) for managing stakeholder relationships and project finances.

🛠️ Technical & Software Engineering Training

His background includes early-career training in low-level programming and infrastructure management including:

  • HPE NonStop (Tandem Mainframes): Specialized in TAL (Transaction Application Language) programming for high-volume banking systems.
  • Microsoft Technology Stack: Trained in ASP.NET development, SQL Server/T-SQL, and project scheduling tools.
  • Cybersecurity & Infrastructure: Trained in Thales e-SECURITY, cryptographic systems, and C/C++ development.

🛠️ Project Management Toolkit Author

Leveraging this background, he authors PROject Templates, offering over 200 editable resources covering Agile, Waterfall, and PRINCE2 7th Edition methodologies.

Requirements Gathering Process, Business Analyst BA

Requirements Gathering Process Business Analyst BA
Requirements Gathering Process
for Business Analyst

Mark Whitfield @ Betfred – Timeline of technical focus areas

Mark Whitfield served as an IT Senior Digital Project Manager (often operating in product and application delivery roles) within the Online and Mobile Division at Betfred from December 2014 to January 2016.

Mark Whitfield at Betfred Degree53 Timeline of technical focus areas
Mark Whitfield @ Betfred – Timeline of technical focus areas

During this era, his responsibilities crossed the boundary between project management and digital product delivery. He was heavily focused on shifting legacy digital footprints toward modern mobile, web, and multi-vendor integrations.

Below are the focus areas and technical outputs from his tenure at Betfred, grouped by operational era and delivery cycle:

📱 1. Digital Platform & Mobile Era (Core Product Delivery)

This area focused on the rapid evolution of the sportsbook and the deployment of consumer-facing native and web applications.

  • Focus Areas: Mobile product lifecycle management, multi-platform deployment, and real estate feature upgrades for .COM and .mobi channels.
  • Technical Output:
    • Native Applications: Delivered and updated native mobile applications across iOS, Android, and Windows Phone.
    • Sportsbook Verticals: Built, optimized, and deployed major UI/UX updates for the football and horse racing sportsbooks.
    • Virtual Gaming: Integrated online, computer-generated virtual gaming modules and RNG (Random Number Generator) components into the digital ecosystem.

🔒 2. Payment Systems, Security, & Compliance Era

A major focus was placed on building high-throughput payment pipelines and establishing robust compliance mechanics to handle compromised trading environments.

  • Focus Areas: Fraud mitigation, multi-currency processing, payment gateway migrations, and strict adherence to gambling regulations.
  • Technical Output:
    • Payment Gateways: Delivered end-to-end payment gateway mechanisms supporting diverse credit/debit, e-wallet, and localized payment methods.
    • Fraud Detection Systems: Integrated advanced fraud detection and risk analysis modules into backend transactional pathways.
    • Emergency System Change Requests (SCRs): Architected and executed critical hotfixes for compliance directives, regulatory alignment, and security mitigations.

🔄 3. Software Development Lifecycle (SDLC) & Release Era

This era was characterized by a massive transition away from rigid legacy setups into continuous delivery models.

  • Focus Areas: Transitioning environments from Waterfall to the Agile Scrum framework, managing distributed cross-functional teams, and stabilizing deployment cadences.
  • Technical Output:
    • Monthly Release Cycles: Structured and executed the monthly internet software release train to stabilize production code across the web real estate.
    • Middleware & API Integrations: Managed complex integrations connecting frontend frameworks with heavy transactional middleware and core banking/wallet ledgers.

🤝 4. Multi-Vendor Sub-System Integration

Because Betfred’s tech stack relied heavily on third-party niche solutions, Whitfield acted as the technical delivery anchor across an extensive network of specialized vendors.

  • Focus Areas: Vendor middleware alignment, technical contract delivery, and cross-platform SLA monitoring.
  • Technical Output:
    • Frontend & UX: Coordinated front-end developments with agencies like Degree 53.
    • Core Gaming & Content Systems: Integrated third-party components from industry staples including Playtech, Inspired, IGT, and Virtue Fusion.
    • Data Feeds & Push Tech: Managed real-time data ingestion and notification engines built by Onionsack, OtherLevels, Satellite Information Services (SIS), and StreamUK.
    • Analytics & Performance: Integrated user attribution and marketing pipelines utilizing Appsflyer, Income Access, and Activewin.

Mark Whitfield @ The Software Partnership – Timeline of technical focus areas

During his time at The Software Partnership (acquired by Deluxe Data International in 1994), Senior IT Project Manager Mark Whitfield operated as a Programmer and Lead Analyst. This era lasted from 1990 to 1995 and focused on foundational electronic banking software frameworks, specifically the sp/ARCHITECT-BANK platform.

Mark Whitfield at The Software Partnership, Timeline of technical focus areas
Mark Whitfield @ The Software Partnership – Timeline of technical focus areas

The key projects and focus areas within this era are structured below by client timeline, focus areas, and technical outputs:

🏦 1990–1992: Barclays Bank (Knutsford, Cheshire)

  • Focus Area: On-site architectural design and core mainframe development for high-profile business banking.
  • Technical Output: Designed and coded back-end software modules for the Barclays Business Master II (BBM II) desktop banking project.

📞 1992–1993: Girofon (Denmark)

  • Focus Area: Telephonic integration and automated remote banking solutions.
  • Technical Output: Developed an automated, menu-driven touch-tone phone banking suite. This allowed voice commands to dial into a Periphonics VRAM device to fetch live customer balances directly from back-end mainframes.

📊 1993: Barclays Bank (Poole, Dorset)

  • Focus Area: Financial transactional automation and corporate service invoicing.
  • Technical Output: Created and integrated a custom batch billing suite of modules that attached to the BBM II application to automate client usage invoicing.
Mark Whitfield Barclays, BBM II Billing Software
Mark Whitfield | Barclays, BBM II Billing Software

💻 1993–1994: TSB & Bank of Scotland

  • Focus Area: Early digital forensics, fund movements, and logic architecture.
  • Technical Output: Conducted digital investigations and engineered logic design and mainframe code to support early inter-account desktop money transfers.

🌍 1994–1995: Rabobank

  • Focus Area: International systems deployment, optimization, and validation.
  • Technical Output: Led software optimization protocols, wrote custom electronic coding patches, and validated on-site deployments for global operations.

⚙️ Core Technical Stack & Environment Summary

Across all eras at The Software Partnership, the standardized environment utilized for these outputs included:

  • Hardware & Operating Systems: Tandem Mainframe Computers (now HPE NonStop) operating on the Tandem Guardian O/S.
  • Programming Languages: COBOL85, NonStop SQL, SCOBOL (Screen COBOL for “green screen” terminal emulations), C, C++, and TAL.
  • Subsystems & Tools: PATHWAY, PATHMAKER, ENSCRIBE, EMS, and INSPECT.
  • Methodologies: Early iterative development and structured Waterfall lifecycles.

Mark Whitfield @ Capgemini – Timeline of technical focus areas

As a client-facing, SC-cleared Engagement Manager and Senior Project Manager for Capgemini UK (2016–Present), Mark Whitfield’s focus areas and project outputs fall into Phase 5 (Enterprise Cloud, Integration & Public Sector Delivery) of his overall professional trajectory.

Mark Whitfield Senior Project Manager Capgemini Engagement Manager
Mark Whitfield | Engagement Manager

His tenure at Capgemini UK is marked by managing complex hybrid migrations, enterprise system integrations, and multi-million-pound public and private sector contracts using hybrid Agile and PRINCE2 methodologies.

🌐 Era 1: Public Sector & Cloud Migration (2019–Present)

This era aligns with the UK government’s “Digital by Default” mandate and a nationwide public sector transition toward highly secure, cost-optimized, and green cloud platforms.

  • Focus Areas:
    • Enterprise hybrid cloud infrastructure infrastructure design.
    • Re-hosting, re-platforming, and refactoring legacy software architectures.
    • Cross-functional alignment with rigid government data privacy guidelines (GDPR).
    • Coordinating large-scale onshore and offshore engineering delivery resources.
  • Project Outputs:
    • Directed a massive £13.5 million programme to migrate over 130 public sector legacy applications onto Microsoft Azure and AWS platforms.
    • Delivered a Proof of Concept (POC) indicator project worth £375k ahead of the wider national public infrastructure cloud framework rollout.

🔌 Era 2: MuleSoft Ecosystem & Enterprise API Integration (2018–2019)

During this phase, Whitfield was augmented as a Delivery Manager into MuleSoft (a Salesforce company) operating out of the London Salesforce Tower.

  • Focus Areas:
    • API-led connectivity frameworks and microservices architecture deployment.
    • Hyper-automation and multi-site enterprise system integrations.
    • API lifecycle design and Anypoint Code Builder configurations.
    • Guiding high-influence blue-chip clients through API connectivity governance.
  • Project Outputs:
    • Successful deployment of production-ready APIs to unlock siloed, legacy back-end system data.
    • Delivered complex data pipelines to support modernized, interconnected digital applications for tier-one global brands.

🛫 Era 3: Major Corporate Infrastructure & Sector Delivery (2016–2018)

Upon joining Capgemini in January 2016, Whitfield initially spearheaded highly secure, custom bespoke solutions across critical commercial and defensive sectors.

  • Focus Areas:
    • High-security, multi-site project tracking, financial forecasting, and stakeholder governance.
    • Automated manufacturing, aerospace, defense, and logistics supply chain data tracking.
    • Complex Agile SCRUM sprint ceremonies with heavy cross-team interdependencies.
  • Project Outputs:
    • Aerospace & Defence (NATS): Oversaw the secure delivery of custom Apple iOS apps providing real-time, public-facing, and military airspace data.
    • Postal Services (Royal Mail Group): Managed an award-winning £4.3 million project utilizing 90 Capgemini engineers to safely migrate over 1,100 system interfaces across dual data centers.
    • Automotive Integration (Jaguar Land Rover): Directed extensive enterprise architecture planning, pipeline resource mapping, and Scrum team management for a major supply chain initiative.