Augmented into MuleSoft as a Delivery Manager 2018 – 2019

During his tenure as a client-facing Engagement Manager for Capgemini UK, Senior IT Project Manager Mark Whitfield was augmented directly into MuleSoft (a Salesforce company) as a Delivery Manager from October 2018 to June 2019.

Operating out of MuleSoft’s London headquarters in the Salesforce Tower, his role mirrored that of a Programme Manager. He aligned client project plans with MuleSoft’s structured delivery frameworks to establish self-sufficient integration capabilities.

MuleSoft's London office is located within the Salesforce Tower (formerly known as Heron Tower) at 110 Bishopsgate. — MuleSoft’s London office is located within the Salesforce Tower at 110 Bishopsgate

The focus areas of his augmentation, the Outcome Based Delivery (OBD) / Centre for Enablement (C4E) framework, and the enterprise clients he managed are detailed below.

📋 Overview of MuleSoft Delivery Manager Augmentation

Role Alignment: Linked directly with client-side Project/Programme Managers to align execution timelines with MuleSoft’s implementation standards.
Resource Tracking: Monitored MuleSoft partner and consultant efforts, project costs, and timelines against statements of work (SOW).
Risk Management: Owned and tracked client-side OBD risks, assumptions, issues, and dependencies via specialized OBD RAIDs logs.
Agile Integration: Facilitated the prioritization and assignment of integration tasks into Agile Sprints or structured Waterfall milestones.

🏛️ C4E & OBD Focus Areas

MuleSoft’s Outcome Based Delivery (OBD) framework is built across three primary streams—Business Outcomes, Technology Delivery, and Organisational Enablement—specifically engineered to build a functional client-side Centre for Enablement (C4E).

Whitfield’s delivery focus focused heavily on Organisational Enablement:

Operating Model Setup: Establishing the foundational C4E operating model and internal technical support structures.
Asset Architecture: Guiding teams to build, govern, and publish reusable foundational assets and APIs on the Anypoint Platform.
Capability Assessment: Assessing the client’s existing software integration maturities to benchmark project targets.
Staffing & Training: Creating comprehensive training, onboarding, and experiential learning pathways to upskill client IT and business personnel.
C4E Evangelisation: Promoting self-serve materials and governance guidance across the broader enterprise to eliminate reliance on external MuleSoft SMEs.

🏢 MuleSoft Ecosystem & Enterprise Clients Managed

As part of his broader Capgemini UK Consultancy footprint and his direct MuleSoft delivery assignment, Whitfield spearheaded cross-functional integration deployments for multiple blue-chip, public sector, and utility accounts across the UK:

MuleSoft Accounts: Managed complex software delivery accounts spanning the UK Utility, Accounting, and Recruitment industries during his direct augmentation.
Automotive Integration: Directed the Jaguar Land Rover (JLR) iFAB Middleware Project, coordinating multi-vendor supply chain data pipelines.
Aviation & Logistics: Managed enterprise architecture environments for major infrastructure clients including Heathrow Airport, Royal Mail Group (RMG), and NATS (National Air Traffic Services).
Public Sector & Utilities: Guided digital transformation frameworks for UK Government Agencies, UK Export Finance (UKEF), and water utilities like Welsh Water.
Financial Services: Handled integration and core enterprise ecosystems for banking giants such as Barclays, Rabobank, and Lloyds Banking Group (LBG).

Capgemini Advanced EM Course – November 2017 Class

Course: Advanced Engagement Management – EM Certification Level 2
(Capgemini – UK)

Capgemini Advanced Engagement Manager Level 2 Exam — Capgemini Advanced
Engagement Manager Level 2 Exam

Key responsibilities for the Engagement Manager (EM) include:

• Deliver against the contract.
• Overall responsibility for project success, achieving project targets e.g. margin (as defined in the Internal View) and delivering to agreed timescales.
• Management of the project through its complete lifecycle and multiple aspects, as described in the UPM phases and streams.
• Author and owner of the Project Governance Plan (PGP) and responsible for compliance to its contents.
• Clear and concise status and project reporting, both internal and external, as defined in the PGP.
• Management of the monthly financial reporting process.
• Work together with the Offshore Project Manager in order to realize the common project targets.
• Management and motivation of the project team, including setting of objectives for direct reports and timely completion of their assignment reviews.
• Communications to stakeholders and teams about all relevant aspects of the project, in line with contract, project baseline, project status and client feedback.
• Ensure compliance with UPM (Group or regional version) and any local quality management system.
• Ensure the group mandated tools are utilised.
• Meet or exceed client expectations (using client satisfaction process).
• Identify and follow-up on opportunities for additional business.
• Achieve the Capgemini EM certification level appropriate to level of experience.

The EM should deliver the project against contracts, meet (or exceed) client expectations, achieve project targets, identify and work on opportunities for additional business, and should ensure that these fundamentals are followed on the project.

Usually the EM will report to the Delivery Manager or a Programme Manager if the project is part of a larger programme.

Campus – Serge Kampf Les Fontaines, Chantilly, France – Advanced EM Course – November 2017 Class – 2nd from left

Campus Serge Kampf Les Fontaines, in Gouvieux-Chantilly near Paris

C&CA UK's Communications & Engagement Award Winner 2022 - Cloud & Custom Applications - Capgemini UK — C&CA UK’s Communications & Engagement Award Winner 2022 –
Cloud & Custom Applications – Capgemini UK

Mark Whitfield @ Capgemini – Timeline of technical focus areas

As a client-facing, SC-cleared Engagement Manager and Senior Project Manager for Capgemini UK (2016–Present), Mark Whitfield’s focus areas and project outputs fall into Phase 5 (Enterprise Cloud, Integration & Public Sector Delivery) of his overall professional trajectory.

His tenure at Capgemini UK is marked by managing complex hybrid migrations, enterprise system integrations, and multi-million-pound public and private sector contracts using hybrid Agile and PRINCE2 methodologies.

🌐 Era 1: Public Sector & Cloud Migration (2019–Present)

This era aligns with the UK government’s “Digital by Default” mandate and a nationwide public sector transition toward highly secure, cost-optimized, and green cloud platforms.

Focus Areas:
- Enterprise hybrid cloud infrastructure infrastructure design.
- Re-hosting, re-platforming, and refactoring legacy software architectures.
- Cross-functional alignment with rigid government data privacy guidelines (GDPR).
- Coordinating large-scale onshore and offshore engineering delivery resources.
Project Outputs:
- Directed a massive £13.5 million programme to migrate over 130 public sector legacy applications onto Microsoft Azure and AWS platforms.
- Delivered a Proof of Concept (POC) indicator project worth £375k ahead of the wider national public infrastructure cloud framework rollout.

🔌 Era 2: MuleSoft Ecosystem & Enterprise API Integration (2018–2019)

During this phase, Whitfield was augmented as a Delivery Manager into MuleSoft (a Salesforce company) operating out of the London Salesforce Tower.

Focus Areas:
- API-led connectivity frameworks and microservices architecture deployment.
- Hyper-automation and multi-site enterprise system integrations.
- API lifecycle design and Anypoint Code Builder configurations.
- Guiding high-influence blue-chip clients through API connectivity governance.
Project Outputs:
- Successful deployment of production-ready APIs to unlock siloed, legacy back-end system data.
- Delivered complex data pipelines to support modernized, interconnected digital applications for tier-one global brands.

🛫 Era 3: Major Corporate Infrastructure & Sector Delivery (2016–2018)

Upon joining Capgemini in January 2016, Whitfield initially spearheaded highly secure, custom bespoke solutions across critical commercial and defensive sectors.

Focus Areas:
- High-security, multi-site project tracking, financial forecasting, and stakeholder governance.
- Automated manufacturing, aerospace, defense, and logistics supply chain data tracking.
- Complex Agile SCRUM sprint ceremonies with heavy cross-team interdependencies.
Project Outputs:
- Aerospace & Defence (NATS): Oversaw the secure delivery of custom Apple iOS apps providing real-time, public-facing, and military airspace data.
- Postal Services (Royal Mail Group): Managed an award-winning £4.3 million project utilizing 90 Capgemini engineers to safely migrate over 1,100 system interfaces across dual data centers.
- Automotive Integration (Jaguar Land Rover): Directed extensive enterprise architecture planning, pipeline resource mapping, and Scrum team management for a major supply chain initiative.

Capgemini Projects by Technology Areas

At Capgemini UK, SC-cleared Engagement Manager and Senior IT Project Manager Mark Whitfield focuses on delivering complex, enterprise-scale digital transformations. His project portfolio spans both public and private sectors, categorized by several primary technology areas:

☁️ Hybrid Cloud Infrastructure & Migrations

UK Government App Migration: Directed a massive multi-million pound programme (£13.5m) transitioning over 130 legacy public sector applications to Microsoft Azure and AWS.
Application Refactoring: Led complex application migrations using refactor, re-host, and re-platform design patterns.
Green IT Initiatives: Focused on cloud optimization models to streamline operating costs and improve sustainability profiles.

🔌 Enterprise Integration & Middleware (API-led Connectivity)

MuleSoft Ecosystem Deployments: Directed large-scale system integration projects using the Salesforce MuleSoft Anypoint Platform.
MuleSoft Augmentation: Acted directly as an augmented Delivery Manager for MuleSoft supporting blue-chip integrations.
Royal Mail Group (RMG): Managed a £4.3 million migration project involving more than 1,100 interfaces to integrate internal applications and external trading customers.
Jaguar Land Rover (JLR): Orchestrated mid-tier integration, manufacturing supply chain data pipelines, and middleware applications (such as the iFAB project).

📱 Digital Applications & Mobile Platforms

Aerospace & Defence Space Tracking: Managed the Agile SCRUM delivery of secure, near real-time Apple iOS mobile applications.
Dual-Layer Interfaces: Coordinated software presenting both sensitive, internal military views and public-facing airspace tracking visuals.

⚙️ Low-Code Platforms & Contact Centre Software (CCaaS)

Microsoft Power Platform: Structured data flows and modernised pipelines using low-code tools.
Serco Telephony Campaign: Managed a £400k CCaaS (Contact Centre as a Service) project establishing an automated, programmatic dialler integrated with an Azure-deployed CRM tool.

Capgemini eLearning and Group Training received

Based on Senior Project Manager Mark Whitfield’s professional portal, his Capgemini Engagement Manager eLearning and Group Training history spans 100+ distinct training modules and courses.

When broken down and totalled by the specific business and delivery focus areas outlined on his Capgemini Professional Training Tracker, the modules are structured as follows:

📋 Corporate Policy & Compliance (Modules 1–4)

Total Duration: 135 Minutes (2 Hours 15 Minutes)
Key Modules: Intellectual Property Rights (IPR), Group Anti-Corruption, and Group Competition Laws.

🛡️ Cybersecurity Essentials (Modules 5–9)

Total Duration: 60 Minutes (1 Hour)
Key Modules: Five-part series spanning safe email/social media usage, identifying cyber-risks and engineering threats, workstation protection, data classification, and travel security.

🤝 Sales & Digital Engagement Innovation (Modules 10–13)

Total Duration: 65 Minutes (1 Hour 5 Minutes)
Key Modules: Innovative Selling for Digital EMs, Appraising Digital Opportunities, and navigating the Applied Innovation Exchange (AIE).

⚙️ Delivery Methods, Agile & Quality Systems (Modules 14–22)

Total Duration: 140 Minutes (2 Hours 20 Minutes) (Note: Module 20 “Bluebook” duration is unlisted/self-paced).
Key Modules: Agile Basics & Tools, Scaling Up Agile frameworks, UniQuE Quality Management System portal, Lean Foundation, and the Contract Clauses Negotiating Guide (CCNG).

🔄 Global Transition Methods & Enterprise Delivery (Modules 23–55)

Total Duration: 8.5 Days + 186 Minutes
Key Modules: End-to-end Transition Management methodologies (V4.1) covering finance, contracts, work-in-progress, and organizational change streams. It culminates in intensive classroom sessions for UK BU Project Financial Management and his formal Advanced Engagement Management (Level 2) qualification.

Capgemini Projects Managed from 2016 thru 2025, Summary

Mark Whitfield is an SC-cleared Senior IT Project Manager and Engagement Manager at Capgemini UK (Custom Bespoke Solutions).

Mark Whitfield’s IT project management and software engineering career spans over three decades — Mark Whitfield – Senior IT
Project Manager – SC cleared

Joining in January 2016, he has orchestrated enterprise-scale cloud migrations, middleware application refactoring, and API-led integration architectures across public sector and tier-one corporate clients.

Capgemini UK, Floor 7, Venus Building, Trafford Quays, Manchester. M41 7HA — Capgemini UK, Floor 7, Venus Building,
Trafford Quays

Below is the complete portfolio overview and highly detailed chronological breakdown by year of his project delivery history at Capgemini.

Project Portfolio Overview

Role Title: Certified Engagement Manager / Delivery Manager (A8 Core Level)
Methodologies: Agile Scrum ceremonies, Waterfall frameworks, and hybrid delivery patterns
Core Competencies: Hybrid cloud migrations, API lifecycle architectures, cross-data centre integration, multi-supplier governance, and financial forecasting
Key Clients Served: UK Government, MuleSoft / Salesforce, Jaguar Land Rover, Royal Mail Group, NATS, and Welsh Water

Detailed Capgemini Projects Timeline Breakdown by Year:

2016 – 2017: Aerospace & Defence Integration & Postal Infrastructure

Aerospace & Defence Mobile Apps: Managed an Agile Scrum delivery stream for a UK-wide Air Traffic organisation (NATS). He supervised the development of dual-layered Apple iOS applications rendering real-time airspace positioning data, separating sensitive internal military maps from public views.
Salesforce Portal Deployment: Led the enterprise integration and deployment of a Salesforce-driven Single Customer View (SCV) portal platform for defence stakeholders.
Postal Services Migration (May 2016 – Oct 2016): Appointed as PM for an award-winning £4.3 million Data Centre Migration project for a major postal client (Royal Mail Group). He directed 90 Capgemini engineers to shift 1,100+ critical interfaces—migrating file transmissions written in UNIX shell scripts and upgrading 150 interfaces processing through IBM ESB to safe software versions right before peak seasonal trading lockouts.

2017 – 2018: Automotive Supply Chain Middleware

Jaguar Land Rover iFAB Project: Directed the complex 12-month iFAB Middleware Project architecture development scheme. This cross-functional framework connected globally dispersed manufacturing supply components.
Supplier Governance: Coordinated on-site daily standups alongside integration engineering leads to accurately synchronize multiple software suppliers handling distinct tiers of middleware, messaging queues, and front-end architectures.

2018 – 2019: Enterprise API Platform Delivery (MuleSoft)

MuleSoft HQ Augmentation (October 2018 – June 2019): Embedded directly into MuleSoft’s London headquarters (Salesforce Tower) as a Senior Delivery Manager.

Anypoint Platform Deployments: Guided multinational corporate clients through API-led connectivity lifecycles. This encompassed configuring Anypoint Code Builder structures, validating hyper-automation runtime layers, and ensuring architectural compliance against regulatory framework rules.

Anypoint Platform Deployments: Guided multinational corporate clients through API-led connectivity lifecycles. — Anypoint Platform is the leading enterprise platform for building APIs, integrations & application networks

2019 – 2021: Large-Scale Public Sector Cloud Migration

UK Government Hybrid Cloud Transformation: Commanded a massive modernization program migrating a highly complex estate of legacy code.
130 Applications Transformed: Acted as the primary client escalation point to refactor, re-host, and re-platform 130 public-sector software applications into hybrid cloud environments. His responsibilities included aligning the massive multi-stack migration with strict GDPR protection directives and managing offshore project delivery targets.

2022: Utility Infrastructure & Cloud Upgrades

Water Utility EQS Cloud Shift: Dual-managed a £0.5 million technical contract moving an legacy document management environment (EQS) onto Microsoft Azure cloud structures via Enablon for Welsh Water and Scottish Water.
MS Dynamics 365 Evolution: Supervised a £0.4 million discovery and blueprint phase to move 12 legacy Microsoft Dynamics 2016 instances operating on outdated shared 8.2 infrastructure onto the unified Microsoft Dynamics 365 Online ecosystem. This involved authoring precise Statements of Work (SoW), custom exit strategies, and foundational Microsoft Project (MPP) tracking models.
Accolades: Won the prestigious Capgemini C&CA UK Communications & Engagement Award in December 2022 for outstanding delivery inside the Cloud & Custom Applications business unit.

Verified Sourcing & Portfolio Links

Read his full professional bio on the Mark Whitfield Profile Page.
View his deep-dive career record on the Mark Whitfield Career Timeline.
Review his technical case studies via the Mark Whitfield Recent Experience Page.
Verify specific dates, client listings, and program contexts at the Mark Whitfield Project History Timeline.
Check his formal certifications and awards on the Mark Whitfield Training & Awards Registry.

Capgemini Projects Managed from 2016 thru 2025, Summary

Capgemini Engagement Manager is a senior-level, client-facing role

A Capgemini Engagement Manager is a senior-level, client-facing role responsible for end-to-end delivery of complex business and technology transformation programs. They bridge strategy and execution, acting as a trusted advisor to clients while maintaining operational and financial control over projects.

Mark Whitfield PM, Capgemini Engagement Manager from 2016 — Engagement Manager, from 2016

Key Responsibilities

End-to-End Delivery: Overseeing projects from start to finish, ensuring milestones, SLAs, and contractual obligations are met on time and within budget.
Financial Accountability: Managing project budgets, revenue tracking, forecasting, invoicing, and contract compliance.
Stakeholder Management: Acting as the primary client point of contact while aligning cross-functional and globally distributed delivery teams.
Risk & Governance: Identifying potential roadblocks, proactively managing risks, and ensuring strict adherence to project governance standards.
Business Growth: Spotting opportunities for additional business and supporting bid activities for account expansion.

Mark Whitfield, Engagement Management EM Level 2 Exam Passed 2017

Ideal Candidate Profile

Experience: Typically requires a degree in Business, Engineering, or IT, combined with at least 5+ years of experience in project management or service delivery within a B2B environment.
Skills: Strong commercial acumen, proficiency in formal methodologies (e.g., Agile, ITIL), and the ability to lead diverse, multinational teams.

C&CA UK's Communications & Engagement Award Winner 2022, Cloud & Custom Applications, Mark Whitfield — C&CA UK’s Communications & Engagement Award Winner 2022, Cloud & Custom Applications, Mark Whitfield

Explore current vacancies and learn more about the EM community through the Capgemini Careers Portal or their specific Engagement Management Careers overview.

Capgemini Engagement Manager, from 2016.

Capgemini Campus – Serge Kampf Les Fontaines, Chantilly, France – Advanced Engagement Management Course – November 2017 Class – 2nd from left, Mark Whitfield — Capgemini Campus – Serge Kampf Les Fontaines, Chantilly, France – Advanced Engagement Management Course – November 2017 Class – 2nd from left

Capgemini Serge Kampf Les Fontaines in 2017 on Engagement Management EM Advanced PM Course

Capgemini Serge Kampf Les Fontaines in 2017 on Engagement Management Advanced PM Course

Campus Serge Kampf Les Fontaines, in Gouvieux-Chantilly near Paris

Capgemini – Campus – Serge Kampf Les Fontaines, Chantilly, France – Advanced EM Course – November 2017 Class

November 2017 – Advanced Engagement Management Course – Level 2 Exam

Capgemini’s evolution from a small French startup to a global IT leader

Capgemini’s evolution from a small French startup to a global IT leader is marked by strategic mergers and a shift toward high-growth technologies like AI.

Corporate History Timeline

1967: Serge Kampf founded Sogeti in Grenoble, France, focusing on enterprise management and data processing.
1973–1975: Through hostile takeovers and mergers with CAP and Gemini Computer Systems, the group became CAP Gemini Sogeti.
1985–1988: The company was listed on the Paris Stock Exchange (1985) and entered the CAC 40 index (1988).
1996: The name was simplified to Cap Gemini, and a new logo was launched.
2000: Acquired Ernst & Young Consulting for $11 billion, expanding its global reach, especially in North America.
2004: The brand officially became Capgemini to reflect a unified global identity.
2015: Acquired iGate for $4 billion, making North America its largest market.
2019–2021: Acquired Altran (2019), later rebranded as Capgemini Engineering (2021), to dominate the engineering and R&D services sector.
2024–2025: The strategic focus shifted to AI. In July 2025, Capgemini announced a €3.3 billion deal to acquire WNS Global Services to bolster its agentic AI and intelligent operations.

Recruitment & Career Timelines

The hiring process typically follows this path:

Hiring Process: Usually takes a few weeks, involving application screening, multiple interview rounds (technical and HR), and background verification.
Graduate/Mass Hiring: Often conducted via the Superset platform, where status updates like “offered” appear roughly a week after interviews.
Graduate Programme: The Accelerate Programme (UK) spans approximately 21 months, starting with a 3-month business overview followed by 18 months in a specific pathway academy.