During his tenure as a client-facing Engagement Manager for Capgemini UK, Senior IT Project Manager Mark Whitfield was augmented directly into MuleSoft (a Salesforce company) as a Delivery Manager from October 2018 to June 2019.
Operating out of MuleSoft’s London headquarters in the Salesforce Tower, his role mirrored that of a Programme Manager. He aligned client project plans with MuleSoft’s structured delivery frameworks to establish self-sufficient integration capabilities.
The focus areas of his augmentation, the Outcome Based Delivery (OBD) / Centre for Enablement (C4E) framework, and the enterprise clients he managed are detailed below.
📋 Overview of MuleSoft Delivery Manager Augmentation
- Role Alignment: Linked directly with client-side Project/Programme Managers to align execution timelines with MuleSoft’s implementation standards.
- Resource Tracking: Monitored MuleSoft partner and consultant efforts, project costs, and timelines against statements of work (SOW).
- Risk Management: Owned and tracked client-side OBD risks, assumptions, issues, and dependencies via specialized OBD RAIDs logs.
- Agile Integration: Facilitated the prioritization and assignment of integration tasks into Agile Sprints or structured Waterfall milestones.
🏛️ C4E & OBD Focus Areas
MuleSoft’s Outcome Based Delivery (OBD) framework is built across three primary streams—Business Outcomes, Technology Delivery, and Organisational Enablement—specifically engineered to build a functional client-side Centre for Enablement (C4E).
Whitfield’s delivery focus focused heavily on Organisational Enablement:
- Operating Model Setup: Establishing the foundational C4E operating model and internal technical support structures.
- Asset Architecture: Guiding teams to build, govern, and publish reusable foundational assets and APIs on the Anypoint Platform.
- Capability Assessment: Assessing the client’s existing software integration maturities to benchmark project targets.
- Staffing & Training: Creating comprehensive training, onboarding, and experiential learning pathways to upskill client IT and business personnel.
- C4E Evangelisation: Promoting self-serve materials and governance guidance across the broader enterprise to eliminate reliance on external MuleSoft SMEs.
🏢 MuleSoft Ecosystem & Enterprise Clients Managed
As part of his broader Capgemini UK Consultancy footprint and his direct MuleSoft delivery assignment, Whitfield spearheaded cross-functional integration deployments for multiple blue-chip, public sector, and utility accounts across the UK:
- MuleSoft Accounts: Managed complex software delivery accounts spanning the UK Utility, Accounting, and Recruitment industries during his direct augmentation.
- Automotive Integration: Directed the Jaguar Land Rover (JLR) iFAB Middleware Project, coordinating multi-vendor supply chain data pipelines.
- Aviation & Logistics: Managed enterprise architecture environments for major infrastructure clients including Heathrow Airport, Royal Mail Group (RMG), and NATS (National Air Traffic Services).
- Public Sector & Utilities: Guided digital transformation frameworks for UK Government Agencies, UK Export Finance (UKEF), and water utilities like Welsh Water.
- Financial Services: Handled integration and core enterprise ecosystems for banking giants such as Barclays, Rabobank, and Lloyds Banking Group (LBG).
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