Capgemini Advanced EM Course – November 2017 Class

Course:     Advanced Engagement Management – EM Certification Level 2
(Capgemini – UK)

Key responsibilities for the Engagement Manager (EM) include:

• Deliver against the contract.
• Overall responsibility for project success, achieving project targets e.g. margin (as defined in the Internal View) and delivering to agreed timescales.
• Management of the project through its complete lifecycle and multiple aspects, as described in the UPM phases and streams.
• Author and owner of the Project Governance Plan (PGP) and responsible for compliance to its contents.
• Clear and concise status and project reporting, both internal and external, as defined in the PGP.
• Management of the monthly financial reporting process.
• Work together with the Offshore Project Manager in order to realize the common project targets.
• Management and motivation of the project team, including setting of objectives for direct reports and timely completion of their assignment reviews.
• Communications to stakeholders and teams about all relevant aspects of the project, in line with contract, project baseline, project status and client feedback.
• Ensure compliance with UPM (Group or regional version) and any local quality management system.
• Ensure the group mandated tools are utilised.
• Meet or exceed client expectations (using client satisfaction process).
• Identify and follow-up on opportunities for additional business.
• Achieve the Capgemini EM certification level appropriate to level of experience.

The EM should deliver the project against contracts, meet (or exceed) client expectations, achieve project targets, identify and work on opportunities for additional business, and should ensure that these fundamentals are followed on the project.

Usually the EM will report to the Delivery Manager or a Programme Manager if the project is part of a larger programme.