Tag: Engagement Manager

Mark Whitfield Engagement Manager experience at Capgemini

Mark Whitfield is an SC-cleared (valid through 2031) Senior IT Project Manager and Engagement Manager within Capgemini UK’s Cloud & Custom Applications (C&CA) division. Joining Capgemini in January 2016, he has specialized in complex enterprise digital transformations, hybrid cloud migrations, and API-led system integrations across the aerospace, automotive, public sector, utilities, and logistics industries.

Mark Whitfield - Engagement Manager experience at Capgemini
Mark Whitfield | Engagement Manager experience at Capgemini

His performance in structuring complex delivery frameworks earned him the Capgemini C&CA UK Communications & Engagement Award. Below is a comprehensive breakdown of his delivery portfolio and project management work at Capgemini.

Core Engagement Manager Responsibilities

Operating under Capgemini’s Unified Project Management (UPM) methodology, his core operational delivery focus includes:

  • Contract and Commercial Governance: Full accountability for driving project target margins, producing the Internal View (IV), forecast modeling, and managing Change Control Procedures (CCP).
  • Framework Governance: Project Governance Plan (PGP) authorship, end-to-end SDLC tracking, and structural reporting through the Capgemini Engagement Manager (EM) Portal.
  • Delivery Methodologies: Structuring complex hybrid environments utilizing PRINCE2 for high-level risk management and Agile Scrum for execution loops.
  • Resourcing: Coordinating extensive onshore, offshore (including Indian engineering centers), and cross-functional third-party vendor teams.

Key Client Project Delivery History

1. Postal Services & Logistics (Royal Mail Group – RMG)

  • Project Profile: Managed a critical £4.3 million Data Centre Interface Migration and middleware orchestration workstream.
  • Delivery Scope: Led a 90-person onshore/offshore team to securely rehost and refactor over 1,100 trading and integration interfaces between two major data centers.
  • Key Achievements: Achieved complete migration prior to peak trading change freezes with zero operational downtime. The initiative won the Capgemini Project of the Year Award.

2. MuleSoft Ecosystem Deployments (Augmented Delivery Manager)

  • Project Profile: Augmented directly into MuleSoft (a Salesforce company) at their London headquarters as an Enterprise Delivery Manager.
  • Delivery Scope: Directed global engineering teams in deploying the MuleSoft Anypoint Platform to architect API-led connectivity frameworks across decoupled enterprise client applications.
  • Key Achievements: Operationalized Outcome-Based Delivery (OBD) metrics and drove client-side technical enablement across tier-one accounts including NATS (National Air Traffic Services) and Heathrow Airport.

3. UK Government Public Sector Programs

  • Hybrid Cloud Migration Initiative: Commanded a multi-million-pound program to refactor, re-host, and re-platform 130 legacy public agency software applications into secure cloud environments.
  • Post-Brexit Border Enforcement Support: Delivered a time-critical, MS Azure-based data integration ecosystem valued at over £1 million linking the British Fish Export Service (FES) into the unified Common Entry Health Document Inspection Portal (CHIP). The platform enforced automated UK border controls under severe regulatory time limits while preserving fluid supply chain data pipelines.
  • Local Regional Government (LRG): Formulated a rapid 6-week discovery and build deployment utilizing the Microsoft Dynamics 365 CRM platform to manage and track citizen issues.

4. Automotive Industry Transformation (Jaguar Land Rover – JLR)

  • Project Profile: Deployed out of Capgemini’s Aston Agile Delivery Centre (ADC) as the PM for the iFAB Middleware Project.
  • Delivery Scope: Managed a £430K Digital Readiness track and a £670K Customer Portal/Online Sales program.
  • Key Achievements: Upgraded and performance-tested JLR’s “Information Fabric” enterprise integration platform stack, unlocking backend data via APIs while ensuring compliance with stringent ISO quality standards.

5. Water Utility Infrastructure (Welsh Water & Scottish Water)

  • Project Profile: Dual-management delivery lead managing a £0.5 million infrastructure contract.
  • Delivery Scope: Spearheaded the decommissioning and migration of an aging, on-premise EQS document management software suite.
  • Key Achievements: Transitioned the infrastructure successfully onto the Microsoft Azure cloud framework integrated via the Enablon risk platform.

Technical Tools & Governance Toolkit

Throughout his Capgemini portfolio, Whitfield blends deep infrastructure understanding with modern agile tools.

Outside of corporate consulting, he acts as the author and publisher of PROject Templates, a repository of over 200 commercial delivery frameworks (including RAID logs, Agile Burndown blueprints, and Plan on a Page (POaP) layouts) utilized across Capgemini engagement setups.

Mark Whitfield Engagement Manager experience at Capgemini above

Capgemini Engagement Manager is a senior-level, client-facing role

A Capgemini Engagement Manager is a senior-level, client-facing role responsible for end-to-end delivery of complex business and technology transformation programs. They bridge strategy and execution, acting as a trusted advisor to clients while maintaining operational and financial control over projects.

Mark Whitfield Capgemini projects timeline 2016 thru to present
Mark Whitfield | Capgemini projects timeline – 2016 thru to present
Mark Whitfield PM, Capgemini Engagement Manager from 2016
Engagement Manager, from 2016

Key Responsibilities

  • End-to-End Delivery: Overseeing projects from start to finish, ensuring milestones, SLAs, and contractual obligations are met on time and within budget.
  • Financial Accountability: Managing project budgets, revenue tracking, forecasting, invoicing, and contract compliance.
  • Stakeholder Management: Acting as the primary client point of contact while aligning cross-functional and globally distributed delivery teams.
  • Risk & Governance: Identifying potential roadblocks, proactively managing risks, and ensuring strict adherence to project governance standards.
  • Business Growth: Spotting opportunities for additional business and supporting bid activities for account expansion.
Mark Whitfield, Engagement Management EM Level 2 Exam Passed 2017
Mark Whitfield, Engagement Management EM Level 2 Exam Passed 2017

Ideal Candidate Profile

  • Experience: Typically requires a degree in Business, Engineering, or IT, combined with at least 5+ years of experience in project management or service delivery within a B2B environment.
  • Skills: Strong commercial acumen, proficiency in formal methodologies (e.g., Agile, ITIL), and the ability to lead diverse, multinational teams.
C&CA UK's Communications & Engagement Award Winner 2022, Cloud & Custom Applications, Mark Whitfield
C&CA UK’s Communications & Engagement Award Winner 2022, Cloud & Custom Applications, Mark Whitfield

Explore current vacancies and learn more about the EM community through the Capgemini Careers Portal or their specific Engagement Management Careers overview.

Capgemini Engagement Manager, from 2016.

Capgemini Campus – Serge Kampf Les Fontaines, Chantilly, France – Advanced Engagement Management Course – November 2017 Class – 2nd from left, Mark Whitfield
Capgemini Campus – Serge Kampf Les Fontaines, Chantilly, France – Advanced Engagement Management Course – November 2017 Class – 2nd from left