Mark Whitfield, Senior Project Manager, CV / Resume

Mark Whitfield is a UK-based, SC-cleared Senior IT Project Manager, Engagement Manager (Capgemini), and technology executive with over 35 years of hands-on and leadership experience across the Software Development Lifecycle (SDLC).

Specialising in complex digital transformation, hybrid cloud migrations, and API-led system integrations, Mark graduated with an HND (Distinction) in Computing in 1990 and has delivered major enterprise solutions for clients such as Barclays Bank, Jaguar Land Rover (JLR), Royal Mail Group (RMG), Lloyds Banking Group, and the Bank of England. He is also the author of the PROject Templates resource platform, which provides project management toolkits.

The following comprehensive biography and career timeline breakdown details his professional trajectory by era.

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Phase 1: Early Programming & Lead Analysis Era

Era Focus: Electronic banking software development, establishing foundational desktop access to company accounts.

• Years: 1990 – 1995
• Company Worked: The Software Partnership (TSP) / Deluxe Data International (acquired TSP in 1994)
• Location: Runcorn, Cheshire (main office) / Client sites, Knutsford / Poole (Dorset), UK (on-site, Barclays Bank)
• Clients included: Barclays Bank, Bank of Scotland, Rabobank, Girofon (Denmark), TSB, Royal Bank of Scotland (RBS)
• Budget: Client contracts, internal banking operational budgets and R&D capital expenditure
• Programming Languages: Tandem Computers – NonStop (now HPE NonStop) SQL, COBOL85, TACL, SCOBOL (Screen COBOL – for character-cell block-mode terminals, like 6530 emulations, old ‘green screen’ technology)
• IT Products: Tandem Guardian O/S tools (PATHWAY, PATHMAKER, ENSCRIBE, EMS, INSPECT, SPOOLCOM etc.), sp/ARCHITECT-BANK, Barclays Business Master II (BBM II)
• Main Focus Items: Core software design, coding, and back-end integration for electronic desktop banking.
• Project Outputs: Software design, coding, and back-end integration for electronic desktop banking. Developed batch billing suite modules (NonStop SQL embedded COBOL85) to attach to the BBM II application, in Poole, Dorset (1993).
• Milestones: Transitioned banking from purely paper-based to electronic systems. Made early remote banking a reality.
• IT Training: HP NonStop Performance, Analysis & Tuning,
  VPS 7000/9000 Series VPS Application
  Periphonics Voice Processing Development,
  HP NonStop GUARDIAN O/S Principles, SQL and Tansaction Handlers (TSP internal course)
• Methodology: Early iterative development & structured Waterfall lifecycles.
• Highlights: Helped in the design and development of the Barclays Business Master II application while on-site in Knutsford, and later successfully developed and deployed a batch-billing suite for the bank in Poole, Dorset (1993).
• Political Landscape: Early post-deregulation European banking markets. The Single European Act drove a need for cross-border electronic financial transparency and transaction systems.
• Technology Landscape: Desktop PCs were novel; banking was driven by mainframe computing, specifically Tandem NonStop systems (now HPE NonStop).

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Phase 2: Technical Consultancy & Product Management Era

Era Focus: Transitioning to product management, system and transaction monitoring, and SLA monitoring for critical-path financial hardware/ software.

• Years: 1995 – 2013
• Company Worked: Insider Technologies Limited (ITL)
• Locations: Salford Quays, UK (head office); London, UK; International client sites
• Clients included: Global Payments, Standard Chartered, Girofon, Rabobank, CRESTCo (Euroclear), Alrajhi Bank, LloydsTSB, HSBC, Santander, Bank of Ireland, Bank of Valletta (Malta) and both Commercial and Piraeus Bank (Greece)
• Budget: Internal operational budgets and R&D capital expenditure
• Programming Languages & Frameworks: Tandem GUARDIAN O/S, NonStop C, C++, TAL, SQL, ENSCRIBE, COBOL85, SCOBOL, PATHWAY, INSPECT, Java, ASP.NET
• IT Products: Reflex (Reflex 80:20 and ONE24), XPERT24, RTLX (Real-Time Log Extraction), Sentra, XPNET, IBM Tivoli, HP OpenView Operations (hp OVO), B&B COMMAND/POST (later integrated with BMC Patrol after acquisition), ACI BASE24 Classic and EPS
• Main Focus Items: Infrastructure consulting, volume testing, system management & monitoring, and Service Level Agreement (SLA) monitoring for critical path payment applications. Attending related conferences, EBUG, ITUG, BITUG, SATUG
• Project Outputs: Developed platform health and diagnostic modules for the Reflex monitoring product. Successfully delivered BASE24 ATM/ POS/ transaction Cross-border monitoring.
• Milestones: Achieved the first HP OpenView Operations Enterprise Manager 2-way Smart Plug-In (SPI) certification for HPE NonStop in 2002.
• IT Training included: PRINCE2 Practitioner, Agile Training – Scrum, Microsoft Project, Managing Multiple Projects, Objectives and Deadlines, Querying Microsoft SQL with Transact SQL, Developing Web Applications Using Microsoft Visual Studio .NET, Thales e-SECURITY SafeSign, Cryptography, C / C++ Programming, HP NonStop TAL Programming
• Methodology: Structured Waterfall, Agile Scrum & Custom Product Engineering Lifecycles.
• Highlights: Consultant for CRESTCo in 1997, producing volume testing/benchmark software to test Stock Settlement applications on the newly introduced S7000 HPE NonStop systems.
• Political Landscape: The late 1990s and 2000s saw the creation of the Eurozone, demanding high-capacity regional clearing and settlement networks that required robust transaction monitoring.
• Technology Landscape: Market expansion of ATM and Point-of-Sale (POS) devices; ACI BASE24 Classic payments; move toward centralized, multi-platform GUI monitoring.
• Also: Designer and author of a new company website using an Open Content Management framework identified as part of a Research phase. Authored a major technical summary published globally in the recognized HPE NonStop industry journal, The Connection, defining payment software lifecycles.

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Phase 3: Professional Services Banking Delivery

Era Focus: IT Project Management and delivery of legacy migrations to primary UK high-street banks.

• Years: 2013 – 2014
• Company Worked: Wincor Nixdorf (Banking Division)
• Location: Woking, UK
• Clients: Lloyds Banking Group
• Budget: £5+ million
• IT Products: ProClassic Enterprise (PC/E), BASE24 Classic, Oracle, AIX Platform, Windows 7
• Project Outputs: Managed the Wincor Nixdorf workstream for Lloyds Banking Group’s Self-Service Software Replacement (SSSR) programme. Modernising legacy ATM software and directing hardware/ software transitions. Implementing ProClassic/Enterprise and PC/E SmartClient (Win 7) to replace the existing ProCash/NDC (Win XP) Stacks on a variety of multivendor devices.
• Milestones: Transferred ATM driving responsibility away from BASE24 Classic on HPE NonStop to Wincor’s PC/E product on the AIX platform. Managed international rollout and off-shore resources.
• IT Training: Agile, ITIL methodologies.
• Methodology: Wincor project management methodology, with regard to planning, control, status reporting, documentation, quality, change control, risk analysis and management.
• Highlights: Successfully upgraded LBG ATM hardware estate from Windows XP to Windows 7.
• Political Landscape: Post-2008 financial crisis regulations brought stricter compliance and operational risk rules, accelerating the modernisation of core legacy banking systems to prevent service outages.
• Technology Landscape: Transition from proprietary mainframe terminal driving to AIX, Oracle, and Windows-based banking environments.
• Technology Areas: Multi-vendor hardware & software integration for ATMs.
• Award: Wincor ‘Above and Beyond’ award for Customer Satisfaction, Commitment to Excellence and Commitment to One Wincor.

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Phase 4: Digital Sportsbook Transformation

Era Focus: Digital consumer gaming, payment gateway integration, and high-throughput transaction management.

• Years: 2014 – 2016
• Company Worked: Betfred
• Location: Wigan, Greater Manchester, UK
• Clients: Betfred Online & Mobile
• Supplier Management: for external software suppliers like Degree53, Playtech, Onionsack, Intelligent Payments (Myriad), Inspired, iovation, StreamUK, Finsoft, Ineda, OtherLevels, Appsflyer, Income Access, Activewin, Virgo, Virtue Fusion, In Game Media, Satellite Information Services (SIS) and IGT
• Budget: Managed multiple project budgets for Betfred apps, tracking via weekly effort burn rates
• Programming Methodologies: Agile SCRUM in conjunction with Degree53
• IT Products: iOS, Android, and Windows native apps, Football/ Horse Racing Sportsbook platforms
• Main Focus Items: Taking new sports and virtual gaming components live, integrating payment gateways, managing app release cycles, and handling regulatory compliance.
• Technology Areas: Fraud detection, consumer mobile/ desktop betting platforms.
• Software Languages/ Products: Java, iOS, Android, MS SQL, ASP.NET
• Project Outputs: Managing the monthly release cycle for internet-based software and native apps.
• Milestones: Integrated new payment gateways and virtual gaming systems.
• Highlights: Successfully managed emergency system change requests responding to rapidly shifting gambling regulations.
• Political Landscape: Tighter licensing and regulatory controls introduced by the UK Gambling Commission around remote gambling and player protection.
• Technology Landscape: Proliferation of native smartphone apps, cloud-hosted middleware, and real-time gaming services.

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Phase 5: Enterprise Cloud, Integration & Public Sector Delivery

Era Focus: SC-cleared, complex, multi-site cloud migrations, API-led integration, and public sector digital transformation.

• Years: 2016 – Present
• Company Worked: Capgemini UK (augmented into MuleSoft, a Salesforce company)
• Locations: Manchester (local office above), London, Birmingham, UK
• Clients included: Jaguar Land Rover (JLR), Heathrow Airport, Royal Mail Group (RMG), National Air Traffic Services (NATS), UK Export Finance (UKEF), Welsh Water
• Budget: Managed multi-million pound digital transformation and cloud refactoring contracts
• IT Training: PRINCE2 Practitioner, Agile SCRUM, ITIL, Capgemini Engagement Manager Certification, complete Capgemini, Engagement Manager – eLearning and Group Training, AZ-900 Microsoft Certified Azure Fundamentals Course
• IT Products: Microsoft Azure, AWS, Power Platform, MuleSoft Anypoint Platform
• Project Outputs: Delivered Hybrid Cloud Migrations, MuleSoft API-led connectivity flows, and modernised data pipelines.
• Milestones: Directed enterprise architecture integration using Anypoint platform.
• Highlights: Maintained full SC Clearance. Authored and managed comprehensive Project Governance Plans (PGPs) to realize project targets, streamline margins, and successfully navigate complex off-shore delivery models.
• Political Landscape: The government focus on “Digital by Default” for public services, coupled with significant public and corporate drives for green IT and cloud adoption to optimize operating costs.
• Technology Landscape: Enterprise architecture pivots toward hyper-automation, microservices, and robust cloud infrastructure.
• Award: C&CA UK’s Communications & Engagement Award Winner 2022 – Cloud & Custom Applications – Capgemini UK.