Delivery Manager – MuleSoft

MuleSoft (a Salesforce company) – In October 2018 – present, assigned as a Delivery Manager at MuleSoft (augmented) to deliver the Anypoint Platform.

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The MuleSoft mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Task / role responsibilities include;

• Complete MuleSoft product training and become an expert in the Outcome Based Delivery methodology (OBD)
• Learn MuleSoft Services team internal process as it relates to booking and revenue recognition, staffing and resourcing, partner engagement, and engagement kick-off and closure
• Own and manage at least one billable account in a solo capacity; take a leadership role in staffing accounts for extensions and subsequent SOWs
• Continue to enhance and expand MuleSoft Outcome Based Delivery methodology
• Work with Services leadership to help build out MuleSoft practice
• Become a key stakeholder in MuleSoft accounts renewal and add-on process through continuous collaboration with Engagement Managers, Customer Success, and Account Executives

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• Ability to manage a portfolio – time management, prioritization, setting customer expectations
• Engagement Planning – technical understanding, strategic mindset, translating MuleSoft vision (API-Led) into a tangible project plan
• Engagement Execution – identify and mitigate risk, status reporting, and operations
• Post Engagement – ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal best practices
• Deep program management experience managing multiple projects varying in size at one time; PMP / Scrum master certifications preferred
• Track record of executing projects from start to finish with a strong prioritization and time management POV
• Technical understanding to evangelize the MuleSoft vision and implement it into project / account planning
• Track record of reviving high pressure / at-risk accounts
• Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
• Generalist attributes between technology, consulting, project delivery, and internal practice building
• Familiar with NetSuite OpenAir or similar PSA tool
• Familiar with both Agile and Waterfall methodology

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