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MuleSoft Augmentation:
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Acceptance criteria are a set of predefined conditions that define the exact boundaries of a user story. They dictate what must be built for the story to be considered complete and ready for release.
Effective acceptance criteria serve to align the vision of the client and the development team, ensuring everyone knows exactly what behavior the feature must demonstrate. A good set of criteria must be:
Common Formats
Criteria are typically documented using standard Agile formats:
Best Practices
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🏗️ Infrastructure & Regeneration
📺 Media & Innovation Hub
🎭 Culture, Leisure & Events
During his tenure as a client-facing Engagement Manager for Capgemini UK, Senior IT Project Manager Mark Whitfield was augmented directly into MuleSoft (a Salesforce company) as a Delivery Manager from October 2018 to June 2019.
Operating out of MuleSoft’s London headquarters in the Salesforce Tower, his role mirrored that of a Programme Manager. He aligned client project plans with MuleSoft’s structured delivery frameworks to establish self-sufficient integration capabilities.
The focus areas of his augmentation, the Outcome Based Delivery (OBD) / Centre for Enablement (C4E) framework, and the enterprise clients he managed are detailed below.
📋 Overview of MuleSoft Delivery Manager Augmentation
🏛️ C4E & OBD Focus Areas
MuleSoft’s Outcome Based Delivery (OBD) framework is built across three primary streams—Business Outcomes, Technology Delivery, and Organisational Enablement—specifically engineered to build a functional client-side Centre for Enablement (C4E).
Whitfield’s delivery focus focused heavily on Organisational Enablement:
🏢 MuleSoft Ecosystem & Enterprise Clients Managed
As part of his broader Capgemini UK Consultancy footprint and his direct MuleSoft delivery assignment, Whitfield spearheaded cross-functional integration deployments for multiple blue-chip, public sector, and utility accounts across the UK:
Course: Advanced Engagement Management – EM Certification Level 2
(Capgemini – UK)
Key responsibilities for the Engagement Manager (EM) include:
• Deliver against the contract.
• Overall responsibility for project success, achieving project targets e.g. margin (as defined in the Internal View) and delivering to agreed timescales.
• Management of the project through its complete lifecycle and multiple aspects, as described in the UPM phases and streams.
• Author and owner of the Project Governance Plan (PGP) and responsible for compliance to its contents.
• Clear and concise status and project reporting, both internal and external, as defined in the PGP.
• Management of the monthly financial reporting process.
• Work together with the Offshore Project Manager in order to realize the common project targets.
• Management and motivation of the project team, including setting of objectives for direct reports and timely completion of their assignment reviews.
• Communications to stakeholders and teams about all relevant aspects of the project, in line with contract, project baseline, project status and client feedback.
• Ensure compliance with UPM (Group or regional version) and any local quality management system.
• Ensure the group mandated tools are utilised.
• Meet or exceed client expectations (using client satisfaction process).
• Identify and follow-up on opportunities for additional business.
• Achieve the Capgemini EM certification level appropriate to level of experience.
The EM should deliver the project against contracts, meet (or exceed) client expectations, achieve project targets, identify and work on opportunities for additional business, and should ensure that these fundamentals are followed on the project.
Usually the EM will report to the Delivery Manager or a Programme Manager if the project is part of a larger programme.
Mark Whitfield, a senior, SC-cleared IT Project Manager based in Manchester, UK, holds a robust foundational education in computer studies combined with extensive professional methodologies and technical certifications.
Spanning over three decades, his academic background and formal training bridge deep technical software engineering with enterprise-level project delivery.
The comprehensive breakdown of his higher education and professional training is structured below:
🎓 Higher Education & Academic Foundations
Mark Whitfield established his technical roots between 1988 and 1990 at the Bolton Institute of Higher Education (BIHE) (now the University of Bolton). He achieved a Distinction and was ranked first in his cohort for the BTEC Higher National Diploma (HND) in Computer Studies, completing modules in system analysis, programming methodology, data processing, and business information systems.
💼 Professional Delivery & Methodology Training
As an enterprise delivery lead, Whitfield is certified in key frameworks to manage hybrid cloud migrations and digital transformations.
🛠️ Technical & Software Engineering Training
His background includes early-career training in low-level programming and infrastructure management including:
🛠️ Project Management Toolkit Author
Leveraging this background, he authors PROject Templates, offering over 200 editable resources covering Agile, Waterfall, and PRINCE2 7th Edition methodologies.
PROject Templates 