Tag: is a highly experienced

Mark Whitfield is a highly experienced, SC-cleared Senior Engagement Project Manager

Mark Whitfield is a highly experienced, SC-cleared Senior Engagement Project Manager at Capgemini UK (2016–present), specialising in complex Agile and Waterfall digital transformations, cloud migrations (Azure/AWS), and application modernisation.

Based in Manchester, he has delivered high-value projects for government, automotive, and aerospace sectors, often acting as a key client-side technical lead. 

Key Capgemini Projects and Account Experience (2016–Present)

  • UK Government – Fish Export Service (£1m+): Served as Technical Delivery Manager (Nov 2023–Feb 2024), leading two Agile Scrum teams to build a CHIP inspection portal, extending APIs in MS Azure cloud.
  • UK Government – MS Dynamics Cloud Migration (£1m+): Managed start-up and delivery of Azure Cloud projects (Nov 2022), including migrating 12 Dynamics 2016 apps to Dynamics 365 Online.
  • UK Utility Industry – Cloud Migration (£0.5m+): Led the transition from a legacy document management system (EQS) to Microsoft Azure product Enablon.
  • Automotive – Digital Transformation (£1m+): As Engagement Manager (Oct 2017), managed a £670K Customer Portal/New Car Online Sales project and a £430K Digital Readiness project at the Aston Agile Delivery Centre.
  • Postal Services – Migration Project (£4.3m): Acted as PM for a major migration of 1100+ interfaces between data centres in 2016.
  • Aerospace & Defence – iOS App Delivery: Led Agile delivery of new Apple iOS apps for a UK-wide air traffic organisation, handling sensitive military and public-facing data. 

Specialised Skills and Roles

  • Roles: Engagement Manager (A8), Senior Project Manager, Technical Delivery Manager, Delivery Manager.
  • Certifications: Registered PRINCE2 Practitioner, Certified Engagement Manager (Capgemini Advanced EM Course), Agile SCRUM, ITIL, and AZ-900 Azure Fundamentals.
  • Expertise: Software Development Lifecycle (SDLC), Cloud Migrations (Azure/AWS), MuleSoft Anypoint Platform, Refactor/Re-host/Re-platform patterns.
  • Recognition: C&CA UK’s Communications & Engagement Award Winner 2022 for Cloud & Custom Applications. 

Previous Experience

  • MuleSoft (Oct 2018–June 2019): Augmented as a Delivery Manager, managing up to 5 UK accounts using Outcome Based Delivery (OBD) for API-led projects.
  • Betfred (2014–2016): Senior Digital Project Manager for online/mobile gambling platforms.
  • Wincor Nixdorf / Insider Technologies (1995–2013, see below also): Focused on HPE NonStop/BASE24 banking software and legacy ATM software replacement, including projects for Lloyds Banking Group and in Saudi Arabia. 

Mark is recognized for being a “no-ego” leader, proactive with detail, and highly effective at managing complex stakeholder environments, often providing a “barrier” for developers against challenging clients, according to colleague feedback. 

Mark Whitfield worked at Insider Technologies Limited (ITL) for 18 years, from 1995 to 2013. During his tenure, he progressed from technical roles to Manager of Strategic Technical Initiatives, serving as a Project Manager, Pre-sales Technical Consultant, and Team Lead. 

Below is his work focus broken down by era and project type for Insider Technologies Limited, Salford Quays:

Early Era: Technical Foundations & Product Support (1995 – Early 2000s)

Whitfield’s initial focus was heavily technical, providing hands-on support and development specifications for the company’s core HP NonStop (Tandem) banking products. 

  • Core Technical Support: Provided 24×7 technical support for major financial institutions including the Bank of England, Royal Bank of Scotland, and Euroclear (formerly CRESTCo).
  • Security & Cryptography: Supported Thales e-SECURITY products (Security Resource Manager and SafeSign) running on NSK, Windows, and Unix platforms, focusing on cryptographic functions like MACcing and PKI verification for banking applications.
  • Developer Management: Acted as a manager for developers, providing technical details and specifications for implementation on NonStop development projects. 

Middle Era: Product Development & Design (Mid-2000s – 2008)

During this period, his role expanded into technical design and product management for new software solutions. 

  • XPERT24 Product Launch: Produced the technical design documents and program specifications for XPERT24 (XPNET Performance Monitoring and Tracking).
    • Designed it to monitor the XPNET layer of BASE24, specifically tracking ATM/POS transaction interchange counters.
    • Authored the supporting marketing literature and technical user manuals.
  • R&D Initiatives: Led research and development for BASE24 (P)TLF log file analysis, integrating the Windows-based product Sentra to provide graphical front-end interfaces.
  • HSBC Implementation (2008): Headed the team that successfully delivered mainframe ATM and POS monitoring software to HSBC bank. 

Late Era: Strategic Initiatives & Major Bids (2008 – 2013)

In his final years at ITL, he focused on large-scale business transformation and high-value project management. 

  • Strategic Technical Initiatives: Served as the Manager of Strategic Technical Initiatives, bridging the gap between sales and technical delivery.
  • LloydsTSB ‘OISS’ Replacement: Managed a major bid to replace the legacy “OISS” operations tool at LloydsTSB (which monitored 5,000 ATMs) with ITL’s Reflex ONE24 product.
    • Responsible for gap analysis, technical assessment, and project costing.
  • Architecture & Design Partnerships: Worked closely with joint architects at Alliance & Leicester (now Santander) on the design and development of what would become a primary product set.
  • Product Portfolio Oversight: Managed the lifecycle of primary products including Reflex 80:20, Reflex ONE24, and the more recently introduced MultiBatch.