Summary : 1990 – present

Mark Whitfield is a UK-based, SC-cleared Senior IT Project Manager and Engagement Manager with over three decades of experience in software development lifecycle (SDLC) delivery.

Over his career, he has transitioned from deep technical engineering on legacy systems (HPE NonStop formerly Tandem Computers) to enterprise-scale digital transformation, cloud migrations, and API-led integrations. He is also the author of a comprehensive online toolkit for project delivery frameworks.

Click the ‘Company Worked‘ links below for more detail as required.

Project Management Career Breakdown:

1. Early Engineering & Technical Analysis Era (1990–1995)

• Company Worked: The Software Partnership / Deluxe Data International
• Geographical Location: Runcorn (head office) / on-site at both Knutsford / Poole, UK (for Barclays delivery)
• Clients include: Barclays Bank (BBM II), RaboBank, Bank of Scotland, Girofon, TSB
• Main Focus Items: Core software design, coding, and back-end integration for electronic desktop banking.
• Technology Areas: Electronic banking software systems. Periphonics interactive (touch-tone phone) voice software.
• Software Languages/ Products: sp/ARCHITECT-BANK, SQL, COBOL, SCOBOL, PATHWAY, PATHMAKER, ENSCRIBE, INSPECT, EMS, Tandem Mainframes (now HPE NonStop)
• Methodology: Early iterative development & structured Waterfall lifecycles.

2. Technical Consultancy & Product Management (1995–2013)

• Company Worked: Insider Technologies Limited (ITL)
• Geographical Location: Salford Quays, UK (office); London, UK; Client sites across Europe/ Middle East
• Clients include: Global Payments, Standard Chartered, Girofon, Rabobank, CRESTCo (Euroclear), Alrajhi Bank, LloydsTSB, HSBC, Santander, Bank of Ireland, Bank of Valletta (Malta) and both Commercial and Piraeus Bank (Greece)
• Main Focus Items: Infrastructure consulting, volume testing, system management & monitoring, and Service Level Agreement (SLA) monitoring for critical path payment applications. Attending related conferences, EBUG, ITUG, BITUG, SATUG
• Technology Areas: HPE NonStop monitoring, ATM/POS system & transaction monitoring and stock settlement.
• Software Languages/ Products: Reflex, RTLX, Sentra, TIVOLI, COMMAND/POST, XPERT24, XPNET, HPE NonStop, HP OpenView Operations, BASE24 Classic, BASE24-eps, C, C++, SQL, SCOBOL, COBOL, TAL, PATHWAY, ENSCRIBE, EMS, MS Project
• Methodology: Structured Waterfall, Agile Scrum & Custom Product Engineering Lifecycles.
• Also: Designer and author of a new company website using an Open Content Management framework identified as part of a Research phase.

3. Professional Services Banking Delivery (2013–2014)

• Company Worked: Wincor Nixdorf
• Geographical Location: Woking / Bracknell / UK wide
• Client: Lloyds Banking Group
• Main Focus Items: Modernising legacy ATM software and directing hardware/software transitions. Implementing ProClassic/Enterprise and PC/E SmartClient (Win 7) to replace the existing ProCash/NDC (Win XP) Stacks on a variety of multivendor devices.
• Technology Areas: Multi-vendor hardware & software integration for ATMs.
• Software Languages/ Products: BASE24 Classic, ProClassic Enterprise (PC/E), Oracle, AIX Platform, Windows 7
• Methodology: Strict PRINCE2 Waterfall and Agile transition methodologies.
• Also: Wincor ‘Above and Beyond’ award for Customer Satisfaction, Commitment to Excellence and Commitment to One Wincor

4. Digital Sportsbook Transformation (2014–2016)

• Company Worked: Betfred
• Geographical Location: Wigan / Greater Manchester, UK
• Client: Betfred Online and Mobile
• Supplier Management: for external software suppliers like Degree53, Playtech, Onionsack, Intelligent Payments (Myriad), Inspired, iovation, StreamUK, Finsoft, Ineda, OtherLevels, Appsflyer, Income Access, Activewin, Virgo, Virtue Fusion, In Game Media, Satellite Information Services (SIS) and IGT
• Main Focus Items: Taking new sports and virtual gaming components live, integrating payment gateways, managing app release cycles, and handling regulatory compliance.
• Technology Areas: Fraud detection, consumer mobile/desktop betting platforms.
• Software Languages/ Products: Java, iOS, Android, MS SQL, ASP.NET
• Methodology: Agile SCRUM.

5. Enterprise Cloud & Integration Delivery (2016–Present)

• Company Worked: Capgemini UK Consultancy
• Geographical Location: Manchester / London and UK wide
• Clients include: Jaguar Land Rover (JLR), Royal Mail Group (RMG), NATS, UK Gov, Heathrow, MuleSoft (augmented)
• Main Focus Items: Managing hybrid cloud migrations, re-hosting/ refactoring applications, API-led connectivity, and complex manufacturing supply chain data pipelines.
• Technology Areas: Hybrid cloud infrastructure and system integration.
• Software Languages/Products: MuleSoft Anypoint Platform, Azure, AWS, Power Platform, Enablon
• Methodology: Hybrid Agile and PRINCE2.
• Also: C&CA UK’s Communications & Engagement Award Winner 2022 – Cloud & Custom Applications – Capgemini UK.
• Capgemini projects managed in summary

In addition to his consultancy work, Mark Whitfield actively publishes his extensive collection of Project Management Templates, which are actively utilized across the industry for RAID Logs, Agile Burndown Charts, and Plan on a Page (POaP) blueprints.

Career Recommendations summarised:

1. Project Delivery & Methodologies

• Agile & Waterfall Adaptability: Peers commend his ability to transition teams smoothly from “chaotic waterfall workstreams” into structured Agile/Scrum processes.
• Outcome-Based Delivery (OBD): Stakeholders at MuleSoft endorse his thoroughness in tracking outcomes and driving client-side enablement.
• Planning & Execution: Managers and architects highlight his meticulous RAID management, realistic project planning, and task-based management, ensuring successful on-time delivery across large teams.

2. Leadership & Team Dynamics

• Calm Under Pressure: Endorsements consistently mention his ability to remain level-headed and approachable in highly pressurized environments.
• Ego-Free Management: Developers and architects appreciate his “no-ego” approach, which earns team trust and builds a highly collaborative culture.
• Technical Interface: Because of his deep technical background, peers note he acts as an excellent barrier between developers and difficult clients, allowing the team space to operate while sheltering them from external tension.

3. Client & Stakeholder Management

• Tactful Expectation Management: Customers and colleagues praise his diplomacy, tact, and empathy. He is recognized for bridging the gap between technical teams and business stakeholders effectively.
• Thorough Communication: Clients frequently cite his thoroughness, promptness, and proactive communication, which result in high Customer Satisfaction (CSAT) scores.

4. Technical & Domain Expertise

• HPE NonStop/Tandem Core: Dating back to his early tenure at Insider Technologies, colleagues praise his deep-rooted expertise in mission-critical financial processing.
• Cloud & App Modernization: Peers endorse his recent success in managing cloud migrations (to AWS and Azure) and legacy refactoring projects into enterprise platforms.
• Regulatory Compliance: For his work in the gambling and banking sectors (including Betfred and Lloyds Banking Group), auditors and compliance analysts commend his strict adherence to industry directives (e.g., PCI compliance).

More detail…