ITIL Processes Overview

ITIL (Information Technology Infrastructure Library) is a globally recognized framework providing best practices for IT Service Management (ITSM), helping organizations manage IT services, align with business goals, and improve customer satisfaction through structured processes and guiding principles, with modern versions like ITIL 4 integrating Agile, DevOps, and Lean concepts for digital service management. It offers certifications for IT professionals, starting with Foundation and progressing to Managing Professional (MP) or Strategic Leader (SL) paths, validating skills in creating value and ensuring efficient, resilient IT operations.

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Author: Mark Whitfield

Welcome to my site! After graduating in Computing in 1990, I accepted a position as a programmer at a Runcorn based software house specialising in electronic banking software, namely sp/ARCHITECT-BANK on Tandem Computers (now HPE NonStop). This was before the internet became more prevalent and so the notion of enabling desktop access to company accounts for inter-account transfers and book keeping was still quite a cutting edge idea (and smartphones only ever hinted at in Space 1999). The company was called The Software Partnership (which was taken over by Deluxe Data in 1994). I spent 5 years in Runcorn developing code for SP/ARCHITECT for various banks like TSB, Bank of Scotland, Rabobank and Girofon (Denmark) to name but a few. I then moved onto a software house in Salford Quays for further bank facing projects. After a further 23 years in the IT industry and now a Senior IT Project Manager (both Agile and Waterfall delivery), I thought I would echo out my Career Profile in this corner of the internet for quick and easy access.

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